Refund & Cancellation Policy

Last updated: 02/11/2026

This policy explains when you can cancel and get a refund for what you buy from nixomarket (https://nixomarket.com), operated by Nicu Adrian Ionita … trading as nixomarket, a sole trader in the United Kingdom, 10 Denham Green Lane , UB9 5LD, phone +447435344589. It does not take away any right you have by law.

1. Website design

When you send a website request on our Website design page, we create an agreement for you automatically and email you a copy. It becomes binding when we confirm the final quote in writing and you pay the deposit.

Payment in stages

Deposit: 40% of the price, before work starts.
Design approved: 30% when you approve the design.
Website delivered: the rest (30%) when the finished website is handed over.

A stage you have approved and paid is not refunded.

If you are a consumer

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel within 14 days of the day the agreement becomes binding, without giving a reason.

On every request you ask us to start work straight away and confirm: “I ask for work to start immediately and understand that if I cancel, I pay for the work already done.”
If you cancel within the 14 days, we refund what you paid minus a proportionate amount for the work done until you told us. From the deposit we keep only the part that matches work already done; the rest is refunded.
Once the website has been fully delivered, the right to cancel ends.
After the 14 days you can still stop the project at any time: stages already approved and paid are not refunded, and work done on the current stage is paid in proportion.

If you are a business

The 14-day cancellation right for consumers does not apply. The deposit is non-refundable once work has started. You can stop the project at any time in writing; you pay for the stages already approved and for the work done on the current stage.

Free bug fixes after delivery

For 30 days after the finished website is handed over (60 days for large projects, as stated in your agreement), we fix free of charge any error in the work we delivered (something that does not work as agreed), even if you have no maintenance plan. Tell us in writing within that time. New features, changes to the agreed work or content, and problems caused by you, other people, your hosting or third-party software are not included; we quote them first. Your agreement (section 6a) has the full terms.

Hosting support, updates and website maintenance

It is paid monthly, in advance. Months already paid are not refunded.
Promotional packages come with a fixed-term maintenance contract (for example 12 months). You can end it early by paying an early termination fee of one month of maintenance; after that no more monthly payments are due.
Maintenance you add on its own runs month by month and can be ended with 30 days' notice.
We do not sell hosting: the hosting plan and domain are bought by you, in your name, from a provider of your choice.

This covers promo video clips, SEO setup, website texts and similar marketing work.

We confirm the final price in writing before we start. A promo video includes one round of changes; more changes can be quoted separately.
Consumers can cancel within 14 days of agreeing the quote. If you asked us to start within those 14 days, you pay for the work done until you cancel and we refund the rest. Once the finished work has been delivered, the right to cancel ends.
Businesses can stop the work at any time in writing and pay for the work done until then.
Work that you have received and approved is not refunded.

2. Listing plans (Silver, Gold, Premium, Platinum)

A paid plan starts as soon as the payment is confirmed, because you ask for it to start straight away.
If you are a consumer and cancel within 14 days of paying, we refund the price minus the part for the days the plan was already active. Write to us at contact@nixomarket.com.
After 14 days, the period you paid for is not refunded; the plan stays active until its end date.
Automatic renewal can be turned off at any time in My account → My plan. Turning it off stops future payments; it does not refund the period already paid. If you are charged for a renewal you did not want, tell us within 14 days and we will help.
If we remove your listings or close your account because you broke our Terms of Use, we do not refund the plan.

2a. Extra listings and listing upgrades

Extra listings and upgrades (Featured, Highlight, Bump) start as soon as they are paid, because you ask for this when you pay.
If you are a consumer and cancel within 14 days of paying: an extra listing you have not used yet is refunded in full; for Featured and Highlight we refund the price minus the part for the days already shown; a Bump, and an extra listing already used for an ad, are fully provided at once, so they are not refunded.
Upgrades included in a plan are part of the plan and are not refunded separately.
If we remove an ad because it broke our Terms of Use, its upgrades are not refunded.

3. Items bought from other users

nixomarket is a marketplace: items and services in listings are sold by their sellers, not by us. With Buy now the seller is the merchant of record and handles refunds, returns and disputes. With direct payments (cash, bank transfer, PayPal or a card link) the money goes straight to the seller. Contact the seller first. Companies selling to consumers must respect consumer law, including the 14-day right to cancel most distance purchases.

4. How to cancel

Tell us clearly by email at contact@nixomarket.com or by a message on nixomarket, giving your name, what you want to cancel (for a website, the agreement number) and the date. You can use this model form, but you do not have to:

To Nicu Adrian Ionita … trading as nixomarket, 10 Denham Green Lane , UB9 5LD, +447435344589, contact@nixomarket.com:
I hereby give notice that I cancel my contract for the following service: …
Ordered on / agreement number: …
Name: … Address: …
Date: …

5. How refunds are paid

We refund within 14 days of your cancellation, with the same payment method you used, unless we agree otherwise. We do not charge a fee for the refund.

6. Questions and complaints

Write to contact@nixomarket.com. If we cannot solve a problem together, you can contact Citizens Advice (UK) or the consumer body in your country.