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Safety tips

Most people who buy and sell on nixomarket are honest. A few simple habits keep you safe from the few who are not.

Before you buy

  • Read the whole ad and look at all the photos. Ask the seller about anything that is not clear before you agree to buy.
  • Look at the seller's profile: how long they have been a member, their other ads and, for companies, the business details on the ad.
  • If a price looks too good to be true, it usually is. Be extra careful with phones, laptops, game consoles, designer goods and tickets.
  • Agree the price, the delivery and how you pay in nixomarket messages, so you both have a written record.

Meeting in person

  • Meet in a busy public place in daylight, for example in front of a shop or a station. Take a friend with you if you can.
  • Check the item carefully before you pay. Switch electronics on and test them, and check that phones are not locked to someone else's account.
  • For expensive items, avoid carrying a lot of cash. A payment you can trace is safer.
  • Sellers: do not let strangers into your home on your own, and keep valuables out of sight.

Paying safely

  • Never send money to someone you have not met for an item you have not seen.
  • Payments to sellers go directly to them. Card payments with Buy now and PayPal's "Goods and services" option can give you buyer protection; bank transfers usually cannot be reversed.
  • Check that the account holder name for a bank transfer matches the seller.
  • Never pay with gift cards, vouchers, cryptocurrency or money transfer services such as Western Union for an item from someone you do not know.
  • Never share your card PIN, the codes your bank sends you by text message or your passwords. We will never ask you for your password.
  • Be careful with links that ask for your password or card details.
  • Scammers send fake "payment received" emails and fake delivery or payment pages. Check payments in your own bank or PayPal account, never through a link someone sends you.
  • Keep the conversation on nixomarket messages until you trust the other person. Be careful if someone wants to move to WhatsApp, text messages or email straight away.
  • Sellers: be careful with buyers who offer to pay more than the price and ask you to send back the difference, or who ask you to pay for a "courier" or "insurance" first.

Sending and receiving parcels

  • Use tracked delivery for valuable items and keep your proof of postage. For Buy now orders, add the courier and tracking number so the buyer can follow the parcel.
  • Take photos of the item and of the packed parcel before you send it.
  • Buyers: check the parcel when it arrives. If something is wrong, contact the seller first through messages.

Protect your account

  • Use a strong password that you do not use anywhere else, and sign out on shared computers.
  • Keep your email address up to date, so we can reach you.
  • Share personal details such as your home address only when you need to, for example for delivery. Never send copies of your ID to another member.

If something goes wrong

  • Report a suspicious ad with the Report button on the ad page, and suspicious messages with the Report as spam button in the conversation.
  • Contact us and tell us what happened. We can remove ads and block accounts that break our rules.
  • If you have lost money, contact your bank, card provider or PayPal straight away. In the UK you can also report fraud to Action Fraud (www.actionfraud.police.uk); in other countries, contact the police.
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